Birmingham Restaurant Faces Backlash Over Customer Experience
A birthday celebration at a Birmingham restaurant has taken a turn after a patron voiced displeasure over the staff’s handling of a selfie light. The diner described the experience as a significant letdown.
Selfie Light Controversy
During the festive meal at Orelle, located on the 24th floor of 103 Colmore Row, a friend of the celebrating guest attempted to use a selfie light to enhance their photos. The restaurant, known for its stunning views and French cuisine, maintains a strict no-flash policy, prompting staff to intervene.
Following the incident, the customer expressed their frustration in a one-star review, labeling the staff as ‘rude’ and declaring, ‘we will not be returning.’
Restaurant Overview and Customer Feedback
Orelle boasts a commendable rating of 4.4 out of 5 stars on Google Reviews, accumulated from over 800 independent evaluations. Many guests have praised its ambiance and breathtaking vistas.
- Rickie remarked, “What a beautiful place with the best views of the city. Really enjoyed sipping a cocktail watching out the windows.”
- Steven shared, “Had an incredible birthday lunch at Orelle today. The atmosphere was extremely relaxed and the views over Birmingham were fantastic.”
- Another diner highlighted their enjoyable experience, stating, “Food and service was excellent. The atmosphere was perfect for a Friday with the restaurant almost full and the DJ providing perfect music for the evening.”
Response from Orelle Management
In response to the critical review, Orelle’s management acknowledged the customer’s feedback and expressed regret that their expectations were not met. They clarified that table reservations for drink service are not permitted, which is why the group was seated at the bar. They also reiterated their no-flash policy, emphasizing that it aims to minimize disruptions for other guests.
The manager stated, “We apologize if this wasn’t communicated in the best manner, as we always strive for polite and professional service. We appreciate your feedback and will address this internally to ensure better interactions in the future.”
